Community
Support
Support is your line to the game team: for anything that looks wrong, anything about your account, and anything this guide does not answer.
Open Support from the sidebar, third from the top, and press New ticket. A ticket takes a message and attachments, the team replies in the thread, and you can close it when it is done. The more precise the message, the faster the answer:
- Your club's name and the season.
- For a match: the competition, the date and time, and both clubs.
- For a purchase or a pack: what you bought or opened, and when.
- For a player: his name and the screen you were on.
- What you expected, and what you saw instead.
Found a way to gain something the rules do not intend? That is a Support ticket too, not an opportunity — see Fair play. Account questions — your data, deleting your account — are answered on the Account & rules pages and, for anything beyond them, through Support.
See also Announcements and FAQ