Tacteros Terms of Service
Last updated: 7 July 2026
By accessing or using Tacteros (“the Service”), a browser-based football manager game operated by Lounge House Ltd,
you agree to these Terms of Service (“Terms”). These Terms are legally binding. Please read them carefully.
If you do not agree, do not use the Service.
1. Who we are
Tacteros is operated by Lounge House Ltd (“we”, “us”, “our”), a company registered in England and Wales
under Companies House number 17193445, with registered office at 9 Chapel Place, 2nd Floor, London, EC2A 3DQ,
United Kingdom. The Service is accessible at tacteros.com. For any questions regarding these Terms, contact us
at [email protected].
2. Eligibility
You must be at least 16 years old to use the Service. By using Tacteros you confirm that you meet this
requirement. The Service is not directed at children under 16.
3. Your account
You are responsible for maintaining the confidentiality of your account credentials and for all activity under
your account. You agree to provide accurate information and to keep it up to date. You may not share, sell, or
transfer your account. Notify us promptly of any unauthorised use.
4. Acceptable use
You agree not to: use cheats, exploits, automation, bots, or unauthorised third-party software; create or
operate multiple accounts to gain an unfair advantage; use offensive, abusive, or infringing names or content;
disrupt, overload, or attempt to gain unauthorised access to the Service or its infrastructure; or use the
Service for any unlawful purpose. We may remove content or take action against accounts that breach these rules.
5. Virtual currencies and in-game assets
The Service includes virtual currencies (including gems, scout points, and in-game balance) and other in-game
assets (including players, teams, buildings, and items). These virtual currencies and assets: have no monetary
value and do not constitute real-world money, property, or a financial instrument; cannot be exchanged,
redeemed, cashed out, or transferred for real-world money or anything of value outside the Service; are
licensed to you for use within the Service only, and you do not own them; may be modified, managed, or removed
by us, and may be lost if your account is closed or terminated.
6. Purchases
You may purchase virtual currency using real money through a third-party payment provider. That provider’s own
terms and privacy policy apply to the payment transaction; we do not store your full payment details. All
prices are shown at the point of purchase. Once purchased, virtual currency is credited to your account for use
within the Service.
7. Refunds and right of withdrawal
Virtual currency is digital content supplied immediately. By making a purchase and receiving the virtual
currency, you request immediate performance and acknowledge that you lose your statutory 14-day right of
withdrawal once delivery has begun. Purchases are therefore non-refundable except where required by applicable
law or at our discretion.
8. Availability and changes to the Service
We provide the Service on an “as available” basis. We may modify, suspend, or discontinue any part of the
Service, including game features, balancing, virtual currencies, and in-game assets, at any time, with or
without notice. We do not guarantee uninterrupted availability.
9. Intellectual property
All content, materials, and software in the Service are owned by Lounge House Ltd or its licensors and are
protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works
from any part of the Service without our prior written consent. You retain no rights beyond the limited licence
to use the Service under these Terms.
10. Suspension and termination
We may suspend or terminate your access to the Service, and remove your account, at our discretion, including
for breach of these Terms. You may stop using the Service and request account deletion at any time by
contacting [email protected]. On termination, your licence to use the Service and any virtual currencies
or in-game assets ends, and these may be lost without compensation.
11. Disclaimer of warranties
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied,
to the fullest extent permitted by law. We do not warrant that the Service will be error-free, secure, or
uninterrupted. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under
applicable law.
12. Limitation of liability
To the fullest extent permitted by law, Lounge House Ltd shall not be liable for any indirect, incidental, or
consequential losses, loss of data, loss of virtual currencies or in-game assets, or loss of profits arising
from your use of or inability to use the Service. Nothing in these Terms limits our liability for death or
personal injury caused by negligence, for fraud, or for any liability that cannot be limited under applicable
law.
13. Changes to these Terms
We may amend these Terms from time to time. The “Last updated” date reflects the most recent change. Material
changes will be notified through the Service or by email. By continuing to use the Service after changes take
effect, you agree to the revised Terms.
14. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with
these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact
Lounge House Ltd — [email protected]
Last updated: 17 May 2026
Lounge House Ltd ("we", "us", "our") operates Tacteros, a browser-based football manager game accessible
at tacteros.com. This Privacy Policy explains how we collect, use, and protect personal data when you use the
service.
1. Who we are
We are the data controller for personal data processed through Tacteros.
- Company: Lounge House Ltd
- Companies House registration: 17193445
- Registered office: 9 Chapel Place, 2nd Floor, London, EC2A 3DQ, United Kingdom
-
Contact for privacy matters:
[email protected]
2. What data we collect
Provided by you when you register and play:
- Email address — for account access and recovery
- Password — stored only in hashed form; we never see your plaintext password
- Team name — chosen by you during setup
Generated by your use of the service:
-
Gameplay data — matches played, players acquired, buildings upgraded, in-game actions and transaction history
within the game
- Account metadata — account creation date, last login
- Device and connection data — IP address, browser type, operating system, approximate location derived from IP
Collected via analytics, only after you accept analytics cookies:
- Page views and navigation within the app
- Authentication events (sign-up, login, logout)
- Errors and crashes
- Aggregated event data about how you interact with game features
We do not collect special category data (race, ethnicity, health, religion, sexual orientation, biometric or
genetic data, etc.). Payments — when introduced — will be processed by a regulated third-party payment provider
whose own privacy policy will apply to the payment transaction.
3. Why we process this data, and our legal basis
| Purpose |
Legal basis under UK GDPR |
| Provide the game service: create your account, save progress, run matches, deliver in-game features | Performance of a contract — Article 6(1)(b) |
| Account security: password hashing, brute-force protection, abuse detection | Legitimate interests — Article 6(1)(f). Our interest is keeping the service and your account secure. |
| Customer support: responding to your emails | Legitimate interests — Article 6(1)(f). Our interest is providing service and resolving issues. |
| Analytics and product improvement (Firebase Analytics / Google Analytics 4) | Consent — Article 6(1)(a). Only after you accept analytics cookies. |
| Marketing measurement (Meta Pixel, X/Twitter Pixel — when active) | Consent — Article 6(1)(a). Only after you accept analytics cookies. |
| Legal compliance: accounting records, responses to legal requests | Legal obligation — Article 6(1)(c) |
Provide the game service: create your account, save progress, run matches, deliver in-game features
Performance of a contract — Article 6(1)(b)
Account security: password hashing, brute-force protection, abuse detection
Legitimate interests — Article 6(1)(f). Our interest is keeping the service and your account secure.
Customer support: responding to your emails
Legitimate interests — Article 6(1)(f). Our interest is providing service and resolving issues.
Analytics and product improvement (Firebase Analytics / Google Analytics 4)
Consent — Article 6(1)(a). Only after you accept analytics cookies.
Marketing measurement (Meta Pixel, X/Twitter Pixel — when active)
Consent — Article 6(1)(a). Only after you accept analytics cookies.
Legal compliance: accounting records, responses to legal requests
Legal obligation — Article 6(1)(c)
You can withdraw consent for analytics and marketing at any time by clearing the cookies for our site; the consent
banner will reappear, and you can choose Reject.
4. Who we share data with
We do not sell your data. We share data only with the following categories of recipients:
Service providers acting on our instructions (data processors):
-
Google LLC — Firebase Authentication, Firebase Analytics, Google Analytics 4. Servers in the United States,
safeguarded by Standard Contractual Clauses and the EU-US Data Privacy Framework.
-
Cloudflare, Inc. — content delivery, DDoS protection, email routing. Multiple regions, Standard Contractual
Clauses apply.
- Server infrastructure providers — hosting, backup, and security infrastructure, located in the EU or UK.
Advertising partners (only if you accept analytics cookies and we activate the relevant pixel):
-
Meta Platforms Ireland Ltd / Meta Platforms, Inc. — measurement of advertising effectiveness via Meta Pixel.
- X Corp — measurement of advertising effectiveness via the X / Twitter Pixel.
These advertising pixels are currently not active. We will not activate them without your prior consent through the
cookie banner.
Legal disclosures: We may disclose personal data when required by law, court order, or to protect our rights, our
property, or the safety of users.
5. International transfers
Some of our service providers are located outside the UK and the European Economic Area, primarily in the United
States. Where we transfer personal data outside the UK or EEA, we rely on:
- The UK Government's adequacy decisions, or
-
Standard Contractual Clauses approved by the UK Information Commissioner's Office, together with appropriate
supplementary measures where required.
You can request a copy of the safeguards in place by contacting
[email protected].
6. How long we keep your data
- Active account data: for as long as your account remains active.
-
After an account deletion request: we delete your personal data within 30 days of receiving and verifying your
request, except where retention is required by law.
-
Analytics data (Firebase / GA4): 14 months from the most recent event, then automatically deleted by Google.
-
Financial records (when applicable to paid transactions): retained for 6 years to comply with the UK Companies
Act 2006 and tax legislation.
-
Security and audit logs: up to 90 days, except where investigation of an ongoing security incident requires
longer retention.
7. Your rights
Under UK GDPR you have the following rights in relation to your personal data:
- Access — a copy of the personal data we hold about you.
- Rectification — correction of inaccurate or incomplete data.
-
Erasure — deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.
- Restriction — pausing processing of your data in certain circumstances.
- Portability — receiving your data in a structured, commonly-used, machine-readable format.
- Objection — to processing based on legitimate interests.
- Withdraw consent — for any processing that relies on consent, at any time, with effect for the future.
To exercise any of these rights, email
[email protected] from the email address
associated with your account. We respond within one month, and may extend this by up to two further months for
complex requests, in which case we will tell you the reason for the extension.
Account deletion is currently handled by email request. We do not yet offer self-service deletion inside the game.
8. Cookies and similar technologies
We use cookies and similar browser storage only after you give consent through the cookie consent banner shown on
your first visit.
Strictly necessary — always active, no consent required:
- Authentication session, kept while you are logged in.
- Your cookie consent preference, so we do not show the banner repeatedly.
Analytics — only after you click Accept:
-
_ga, _ga_* — Google Analytics 4. Used to measure usage and improve the game. Maximum lifetime 24 months.
Marketing — only after Accept, and currently not active:
- Meta Pixel and X / Twitter Pixel cookies, if and when we run advertising campaigns.
If you click Reject, no analytics or marketing cookies are set. We still receive a cookieless ping that lets us
measure how many users decline; this ping does not identify you and is not linked to any account.
9. Children
Tacteros is not directed at children under 16. We do not knowingly collect personal data from children. If
you believe a child has provided us with personal data, please contact
[email protected] and we will delete it.
10. Automated decision-making
We do not make any decisions that produce legal or similarly significant effects about you using automated
processing alone. Gameplay outcomes — match results, scout suggestions, training progressions and similar — are
produced by game algorithms, but they are part of the game experience and have no legal or other significant
non-gameplay consequences for you.
11. Security
We protect your data using measures including TLS encryption in transit, hashed password storage, access controls,
security logging, and regular review of our security posture. No system is perfectly secure. If a personal data
breach occurs that is likely to affect your rights and freedoms, we will notify you and the UK Information
Commissioner's Office within the timescales required by law.
12. Complaints
If you are unhappy with how we process your personal data, you have the right to complain to the UK Information
Commissioner's Office:
-
Website:
ico.org.uk
- Helpline: 0303 123 1113
-
Postal: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United
Kingdom
We would appreciate the opportunity to address your concerns first — please contact us at
[email protected] before approaching the
regulator.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the
most recent change. Material changes will be notified through the service, or by email where appropriate.